Chloe Cousins – Shipping Policy

Amended 11.3.2024

SHIPPING AND INTERNATIONAL ORDERS
Your order will arrive at the standard shipping speed offered. Other shipping options may be possible, please contact [email protected] before placing your order to inquire on any specific requirements you may have.
Occasionally, Your items may arrive damaged from shipping. If this occurs, please contact Us at [email protected] and We will make every reasonable effort to fix the situation. Often, it is the carrier’s fault and the best course of action in this instance is to contact the delivery service about their damage to Your order.
If You are not located in the UK You are considered an international purchaser. It is Your sole responsibility to pay any duties, taxes (including, but not limited to, GST and VAT) and customs fees. We will provide Your shipment with a commercial invoice as necessary by law.

REFUNDS AND RETURN POLICY
We take Your purchase and investment seriously, and We’d appreciate it if You took Our investment of time and resources into Your success seriously, too.
On some products we do not provide refunds due to the nature of the services and/or products provided, refunds will not be given unless otherwise specified in writing.
We are happy to work with each customer until they are fully satisfied. We allow returns for refunds on certain items if the item is shipped back to Us within the stated time frame. If the item is shipped back to Us after this time frame, We will happily offer You a store credit. Items must be returned in their original packaging in their original condition. If an item is not received back in this condition, We reserve the right to offer You store credit instead of a refund, or ship the item back to You for You to keep, at Our discretion.

COURSE PURCHASE REFUNDS
Course refund policies are specific to each course, please be clear about your refund options before making a purchase.